Are you accepting new patients?
Yes, we are accepting new patients. Please call any one of our office locations and our friendly receptionists will be happy to assist you in registering and scheduling your child's appointment.
Frequently Asked Questions
Below are some of the most asked questions here at Coeur d'Alene Pediatrics:
Can I meet a provider before I register for your office?
When is my child too old to see a pediatrician?
We see established patients up to the age of 24.
My child is out of prescription refills, what do I do?
Can I get this form signed? Or how do I get copies of my child's records?
Does your office accept our insurance?
What payment methods do you accept?
What do I do if my child needs medical care when the office is closed?
How do I talk with a doctor or nurse to get my questions answered?
Many questions you may have can be answered by our clinic nurses. They will also be glad to help you decide whether you need to make an appointment. Please call one of our offices during office hours and ask for a nurse to return your call. Every attempt will be made for nurse calls that are received to be returned the same day (morning calls between 10:00 a.m. & 1:00 p.m., afternoon calls by 8:00 p.m.). If your child seems too ill to wait for a return call, please make an appointment.
If you have an urgent concern after office hours that needs to be addressed before our office opens, you may call the Pediatric After Hours Nurse Triage Service at (877) 726-9013. Please limit these calls to urgent concerns only so that we may be able to continue this free service.
There may be times when you/your child need(s) medical care when we are closed. Please call our Coeur d’Alene office at (208) 667-0585 and you will receive further instruction regarding your options.
If you need to speak with a nurse you can access a Pediatric Nurse by calling (877) 726-9013. This is a free service that we provide to our patients. The Triage Nurse can reach the physician on call for our group if needed.
If you or your child is experiencing a medical emergency you should call 911.
Refills of chronic medications can be obtained by talking to a nurse. When you place this call please tell the receptionist that your call is for a prescription refill. The nurse will then call you to discuss your child’s medical condition. Most refills are sent electronically to the pharmacy of your choosing.
Controlled substance types of refills require 24 hour notice. If you need your refill of a controlled substance prior to 24 hours you can request an expedited refill. Expedited refills can be done on a same day basis for an additional fee of $5.00. Fee must be paid at the time the prescription is picked up.
Persons picking up a controlled substance must be over the age of 18 and provide picture identification prior to receiving the prescription.
Coeur d’Alene Pediatrics has contracts in place for most insurance companies and Idaho Medicaid. To see a list of insurances we are contracted with click here. Please call our office at (208) 772-8940 if you have questions regarding your particular insurance.
We accept cash, checks, and credit cards (Visa, MasterCard, American Express, and Discover) for payment.
Our policy concerning payment is payment at the time of service for any patient due amounts (i.e. co-pays, co-insurance, deductibles or balance in full if no insurance) unless previous arrangements have been made. Our office will file insurance claims with your insurance company at no charge to you.
If you need to make other arrangements you may contact our billing department at 777-1336, this would need to be prior to your appointment.
Co-pays that are not paid at the time of service will be assessed a $5.00 fee.
The parent that brings the child in for an appointment is ultimately responsible for payment, regardless of divorce decrees or other private arrangements.
Any overpayment on your account will be refunded within 30 days of receipt of payment.
We would be happy to sign that for you. Forms can be dropped off at any one of our offices with a completed request form that any one of our receptionists would be glad to provide for you. Please allow 5-7 business days for completion. A medical release form needs to be completed for all medical records. This can be obtained from our Forms page. There may be a charge for medical records. Click the charges link for a complete list. Our complete Records Request Policy can be viewed here.
Yes, a visit with one of our pediatric providers is the first step in starting a partnership and assist in answering common questions parents might have.
What is your policy on protected health information?
To view our complete policy on privacy practices of protected health information click here.
There has been a lot of talk about the Idaho Health Data Exchange. What is that and who has access to my health information?
The Idaho Health Data Exchange (IHDE) is a secure statewide internet-based health information exchange to improve the quality and coordination of care in Idaho. By using the IHDE, medical personnel can quickly access information such as lab tests that may have been done or what your current medications are. This can help ensure that more informed decisions regarding your care are made. This also helps in other ways like reducing the number of tests given, and that you are not given medications to which you are allergic or that should not be taken with another medication. Access to this information may also help emergency staff and physicians get vital information to treat you during an event in which you may not be able to communicate. All of this adds up to better care for patients. For further information on IHDE click here. More information about the IHDE Privacy Policies is available here. If you do not want your or your child's health information made available to participating health exchange providers click here for the opt out form.